NOTES TO PATIENTS

Coming soon...

From April 2015 all patients, including children, must be allocated a named, accountable GP who takes responsibility to oversee the delivery of care (this is a new requirement in the GP contract and we have indeed allocated a GP to all our patients).  However, patients can and should feel free to choose to see any of the GPs in the practice as they always have been able to.

CQC inspection on Wednesday 20th May - our service was rated as GOOD - for full report please see the 'Information' tab'

You can now register to access appointment availabilty and prescription ordering on-line.  You will be able to access this facility by clicking the link on this home page.  Please contact Reception to register - note you will need to verify your identification to ensure confidentiality.  Once you have been issued with your log in details please wait at least 2 hours for the account to be activated - thank you.

Surgery is CLOSED on the afternoons of 16th July 2015, 17th September 2015, 26th November 2015, 17th March 2016.

Friends and Family Test.  We would welcome your completed feedback using the provided card - please post it in the box provided in the waiting room.
 
Summary Care Record - your emergency care summary - please note that your essential medical information will be available to authorised healthcare workers anywhere in the Country if required in an emergency unless you opt out.  If you wish to opt out please ask for the form at Reception.  See 'how to register'.

 

 

Welcome to Waterbeach Surgery

This friendly village practice provides comprehensive family health care with a wide range of services to the villages of Waterbeach, Landbeach, Horningsea, Clayhithe, Chittering & Milton.

surgery


 

To apply for SystmOne Online please download, complete this form and return to the surgery.



Surgery Hours
The surgery is open 8.30am - 6pm with a lunchtime administrative closure 1-3pm.  For urgent assistance/advice during this time, the Practice Duty Doctor can be contacted via Urgent Care Cambridgeshire on 0330 123 9131.  In addition on a weekly basis there are some Tuesday morning appointments from 6.45am and some late Wednesday evening appointments up until 7.30pm.

You may telephone us between 8.30 am - 1.00 pm and 3.00 pm - 6.00 pm

Telephone Advice
Routine telephone advice is available from a nurse or doctor during surgery hours. If you need medical advice from a nurse or a doctor, please telephone after 9 am and be prepared to leave a telephone number where we can contact you. A nurse or doctor will call you back later during the day.

If you feel that you need to see a doctor urgently, please telephone between 8.30 and 9.00am. Your call will be triaged by a nurse or doctor and if assessed as urgent, you will be given an appointment time. Urgent appointments are usually fitted in at the end of the morning surgery. It may not be possible for you to see the doctor of your choice, but you will be seen. Please remember in extreme emergencies, you may need to make a judgement and telephone 999 for an ambulance.

Disclosure of information
Unless you object, information about you may be shared within the healthcare team in order to provide your care. This may include admin staff that support the provision of this care. All personal information is treated with the strictest confidence and not passed to any outside agency (e.g. solicitors etc) without your written consent.