Our patients, their carers and our service users are at the heart of everything we do…
- Feedback and improvement
- Compassionate and caring service by all to all
- Respectful
- Education and learning
- Open and honest
- Team spirit and partnerships
What our values mean
Compassionate and caring service by all to all
- Our patients, carers and service users truly are at the heart of everything we do. We wil treat everyone with courtesy and compassion and provide a caring service to everyone we come across.
- We wil be approachable, caring and helpful at al times.
- We will take time to actively listen and understand individual’s needs.
- We wil offer a service with compassion, empathy, understanding and kindness.
Respectful
- We will respect all those who use our service, our colleagues, partners and contractors.
- We will treat everyone as individuals, respecting their needs. We will value the views of others.
- We will not discriminate against any of our service users or employees.
Open and honest
- We wil be open and honest at all times, acknowledging that we don’t always get things right.
- We will communicate openly and honestly with our patients, visitors and colleagues, respecting privacy and confidentiality.
- We will encourage and support people to speak up when things aren’t right. We will respond to concerns and complaints in a timely and open manner.
Team spirit and partnerships
- We will work closely as a team to ensure our patients get the best care and treatment possible.
- We will work with other colleagues, our partners and contractors to ensure our service runs smoothly.
- We will give praise where it is deserved to generate a happier workforce and improved morale.
- We will celebrate and recognise personal, team and organisational achievements.
Education and training
- We will ensure all those employed have the relevant qualifications, skills and experience to undertake their role.
- We will use the skills, experience and diversity of staff to better deliver our objectives and services.
- We will provide an excellent training platform for use by all of our staff.
- We will all take responsibility for our own learning and professional development.
Feedback and improvement
- We will seek, listen and act on all feedback – both positive and negative, and use it to inform our service improvements.
- We will share learning across the whole organisation.
- We will embrace change.
- We will actively encourage patient involvement in our Service.