Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- phone us: Waterbeach 01223 860387 or Cottenham 01954 250079, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use your NHS app/account account (on the NHS app/account website)
When you get in touch, we'll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
For minor illnesses, we may refer you to a pharmacist using the Pharmacy First service. They may be able to offer treatment and prescription medicine for some conditions, without you needing to see a GP. Read more about the Pharmacy First service.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- phone us: Waterbeach 01223 860387 or Cottenham 01954 250079, Monday to Friday, when we are open
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use your NHS app/account account (on the NHS app/account website)
When you get in touch, we'll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- phone us: Waterbeach 01223 860387 or Cottenham 01954 250079, Monday to Friday, when we are open
- reply CANCEL to your appointment reminder text message
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on:
- Waterbeach Surgery email: admin.rosalindfranklinhouse@nhs.net
- Cottenham Surgery email: cpicb.cottenhamsurgery@nhs.net
Patients can access enhanced access services by calling the surgery who can make evening and Saturday appointments on their behalf. Please call after 11am to enquire about extended access appointments.
Extended access can be any surgery within our catchment area:
- Milton Surgery, 87 Coles Road, Milton, Cambridge, CB24 6BL
- Cornford House Surgery, Cherry Hinton Road, Cambridge, CB1 8BA
- Orchard Surgery, New Road, Melbourn, Royston, Herts, SG8 6BX
- Nuffield Road Medical Centre, Nuffield Road, Cambridge, CB4 1GL
- Huntingdon Road Surgery, Huntingdon Road, CB3 0DB
- Over Surgery, Drings Close, Over, CB24 5NZ
- Comberton Surgery, Green End, CB23 7DY
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there's a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it's helpful if you phone the practice: Waterbeach 01223 860387 or Cottenham 01954 250079, as soon after 8am as possible. You can also:
- have your representative visit the surgery and speak with a receptionist on your behalf, Monday to Friday, when we are open